Returns

If for any reason the customer is not satisfied with their purchase, items can be returned within 14 days from the date of receipt.
Removing the security seal from the item voids the return option.

 

Returns within Italy

Reason Return How to proceed
Size exchange Free How to make a size, color, or item exchange:

1) Make sure the products are in the same condition you received them, with tags attached and the receipt included in the package;
2) Send a request for authorization to INFO@PIERABBIGLIAMENTO.IT;
3) Specify the name and quantity of the items to be exchanged, the type of exchange (size, color, item), and the pick-up address;
4) Upon approval, we will send a courier to collect the package at the provided address;
5) Once the items arrive at our store, we will check that they are in their original condition and ship the new items.
Color exchange Free
Item exchange Free
Refund €10 How to request a refund:

1) Make sure the products are in the same condition you received them, with tags attached and the receipt included in the package;
2) Send a refund request to INFO@PIERABBIGLIAMENTO.IT;
3) Once the items arrive at our store, we will check that they are in their original condition and process the refund;
4) We will cover the pick-up and return shipping costs.
Refunds will be processed after the goods have been received, verified, and accepted.
The customer will be reimbursed the amount paid at the time of purchase, minus €10 for return processing costs.

For orders paid by credit card, the refunded amount will be available within approximately 5 days.
For PayPal payments, the amount will be credited back to the original account.
For cash on delivery payments, please provide your IBAN to receive a bank transfer.

 

 

Returns for EU customers

Reason Return How to proceed
Size exchange * How to make a size, color, or item exchange:

1) Send a request for authorization to INFO@PIERABBIGLIAMENTO.IT,
specifying the name and quantity of the items to be exchanged and the type of exchange (size, color, item);

2) Make sure the products are in the same condition you received them, with tags attached and the receipt included in the package;

3) Securely package your items, using the original packaging if possible;

4) Write the following shipping address on the package:
Pier di Oriani Marco & C sas.
Via Caimi, 55 - 26019 Vailate, Cremona - Italy

5) Drop off your package at a courier service. Please note that we do not accept packages with delivery charges paid by the recipient or cash on delivery;

6) Once the items arrive at our store, we will verify their condition and ship the new items.
Color exchange *
Item exchange *
Refund * How to request a refund:
1) Send a refund request to INFO@PIERABBIGLIAMENTO.IT, specifying the name and quantity of the items;
2) Make sure the products are in the same condition you received them, with tags attached and the receipt included in the package;
3) Securely package your items, using the original packaging if possible;
4) Write the following shipping address on the package:
Pier di Oriani Marco & C sas.
Via Caimi, 55 - 26019 Vailate, Cremona - Italy
5) Drop off your package at a courier service. Please note that we do not accept packages with delivery charges paid by the recipient or cash on delivery;
6) Once the items arrive at our store, we will verify their condition and issue a full refund of the amount paid at the time of purchase.
* Return shipping costs are the customer's responsibility. In case of a return for refund, we will reimburse the full amount paid at the time of purchase.
Refunds will be processed after the goods have been received, verified, and accepted.
The customer will be reimbursed the full amount paid at the time of purchase.
For orders paid by credit card, the refunded amount will be available within approximately 5 days.
For PayPal payments, the amount will be credited back to the original account.